Frequently Asked Questions

Find answers to common questions about our products, shipping, and return policies. If you can't find what you're looking for, feel free to contact us.

Are Velorm products suitable for sensitive skin?

Yes, our products are formulated with natural ingredients and are free from harsh chemicals, making them suitable for most skin types, including sensitive skin. However, we always recommend doing a patch test before using any new product extensively.

Are your products cruelty-free?

Absolutely. We are committed to ethical practices and do not test our products on animals.

How long will a bottle of Humbling Forest cologne last?

A 35ml bottle of our Eau de Toilette typically lasts between 2 to 3 months with daily use, as a little goes a long way.

Do you offer international shipping?

Yes, we ship to select international destinations. Please check our Shipping Policy page or during checkout to see if we deliver to your country.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please refer to our Refund Policy for complete details and instructions on how to initiate a return.

Where are your products manufactured?

Our products are formulated and manufactured in facilities that adhere to the highest quality standards, using globally sourced, premium natural ingredients.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number that you can use to track the progress of your delivery.

Still have questions?

Contact Customer Support